Local Delivery: 

Are you local to us in Katy, TX? We offer FREE delivery to you with a purchase of two or more candles!

Use the code KATYFREESHIP at checkout. Thank you for shopping small and local!

 


Shipping Policy:

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping charges for your order, whether you are domestic to the USA or international, will be calculated and displayed at checkout. To get an idea of our shipping breakdown, see details below.

 


Flat shipping rates as of 5/23/22:

UNITED STATES (DOMESTIC):

  • 0-0.94 lb = $4.00
  • 0.95-4 lb = $8.00
  • 4.01 lb and up = $10
  • Free shipping on orders of $100 or more

CANADA:

  • 0-0.5 lb = $8.99
  • 0.51-1 lb = $10.99
  • 1.01-2 lb = $14.99
  • 2.01-3 lb = $18.99
  • 3.01-4 lb = $25.99
  • 4.01-8 lb = $55
  • 8.01 lbs+ = $60

INTERNATIONAL (rest of the world)*:

  • 0-0.5 lb = $10.99
  • 0.51-1 lb - $14.99
  • 1.01-2 lb = $18.99
  • 2.01-3 lb = $25.99
  • 3.01-4 lb = $34.99
  • 4.01-8 lb = $55
  • 8.01 lbs+ = $85

*please note: Currently we can provide full tracking to 55 countries. If your country is not included below, tracking will stop once it's handed to your local postal service at the border.

Countries include: Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, Colombia, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, Vietnam.

 


     How do I check the status of my order?

    When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

    If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at hello@phantomrow.com with your name and order number, and we will look into it for you.

     

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