Shipping FAQ
Shipping Policy:
Orders are processed on Tuesday and Friday each week. Most orders are shipped on the first processing day following your order confirmation email. You will receive another notification when your order has shipped.
Shipping charges for your order, whether you are domestic to the USA or international, will be calculated and displayed at checkout. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. To get an idea of our shipping breakdown, see details below.
Shipping Restrictions Notice: Due to ongoing conflicts and logistical challenges, we are unable to ship to Russia, Ukraine, Israel, or Palestine at this time. Thank you for your understanding.
Flat shipping rates as of 5/23/24:
UNITED STATES (DOMESTIC):
- 0-0.94 lb = $4.00
- 0.95-4 lb = $8.00
- 4.01 lb and up = $10
- Free shipping on orders of $100 or more*
*Free shipping does not combine with discounts from our annual seasonal sales.
CANADA:
- 0-0.5 lb = $9.49
- 0.51-1 lb = $12.49
- 1.01-2 lb = $15.49
- 2.01-3 lb = $19.49
- 3.01-4 lb = $26.49
- 4.01-8 lb = $55
- 8.01 lbs+ = $60
INTERNATIONAL (rest of the world)*:
- 0-0.5 lb = $11.99
- 0.51-1 lb - $15.99
- 1.01-2 lb = $19.99
- 2.01-3 lb = $26.99
- 3.01-4 lb = $35.99
- 4.01-8 lb = $55
- 8.01 lbs+ = $85
*Please note: Currently we can provide full tracking to 55 countries. If your country is not included below, tracking will stop once it's handed to your local postal service at the border.
Countries include: Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Colombia, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, Vietnam.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at hello@phantomrow.com with your name and order number, and we will look into it for you.
Restricted Countries
Due to circumstances outside our control, the following countries may not be available for shipping or have limited delivery options:
- Afghanistan
- Belarus
- Bhutan
- Brunei Darussalam
- Central African Republic
- Cuba
- East Timor
- Federated States of Micronesia
- Fiji
- Gaza Strip
- Kiribati
- Lao
- Myanmar
- Niue
- Palau
- Papua New Guine
- Russia
- Syrian Arab Republic
- The Cook Islands
- The Marshall Islands
- The Solomon Islands
- Tonga
- Tuvalu
- Ukraine
- Vanuatu
- Wallis & Futuna
- Yemen
We apologize to those unable to purchase our products and will regularly update this list if and when the situation changes.